Changes to our Terms of Use

28 November 2022

Intro

Before change:
...consent to each purchase of Tickets.
After change:
...consent to acquire Tickets.

1. Description of the Service

Before change:
1.1 The Service provided by Doors includes the possibility for you to purchase tickets (“Ticket”) to watch livestream music concerts or other types of related livestream events (collectively “Events”) on the Site.
1.3 Please note that some Events may be restricted to certain territories.
After change:
1.1 The Service provided by Doors includes the possibility for you to obtain a ticket (“Ticket”) to watch streamed music concerts and other types of related streamed events (collectively “Events”) on the Site.
1.3 Please note that some Events may be restricted to certain geographic territories.

2. Purchase of Tickets → 2. Tickets

Before chanage:
2.1 When you have decided to purchase a Ticket, you will be asked to enter your email address, card details, name and country. Please read our Privacy Policy regarding security, confidentiality, and what we do with the data you provide us.
2.2 After purchasing a Ticket you will receive an email with a URL link which gives you personal access to the Event. If you cannot see your Ticket, check your spam or junk folder, and if you still cannot find the Ticket, please contact our support ([email protected]).
2.4 The number of available Tickets may vary on an Event-to-Event basis. The basic-level Tickets are called “General Admission Ticket”. We reserve the right to increase the number of available General Admission Tickets up until the start of the Event.
After change:
2.1 When you acquire a Ticket, you will be asked to enter some of all of the following: your email, address, card details, date of birth, name and country. Please read our Privacy Policy regarding security, confidentiality, and what we do with the data you provide us.
2.2 After acquiring a Ticket you will receive an email with a URL link which gives you personal access to the Event. If you cannot see your Ticket, check your spam or junk folder, and if you still cannot find the Ticket, please contact our support ([email protected]).
2.4 The number of available Tickets may vary on an Event-to-Event basis.

3. Payment

Before chanage:
3.1 Through our payment solution service provided by Stripe we accept all major debit and credit cards for payments. The currency per each Event may vary.
3.2 Any local tax, inclusive but not limited to VAT, might be applied to the purchase in accordance with applicable law of the country where you reside.
After change:
3.1 Through our payment solution service provided by Stripe we accept all major debit and credit cards as well as Apple Pay and Google Pay for payments. The currency per each Event may vary.
3.2 Any local tax, inclusive but not limited to VAT (or such similar tax), might be applied to the purchase in accordance with applicable law of the country where you reside.

4. Refund Policy

Before change:
4.1 If an Event is cancelled, we will automatically refund you the full price.
4.2 If an Event is postponed to a specific date, your Ticket will automatically apply to such later date but you have the possibility to request a full refund.
4.3 You can always request a full refund for any reason up until twenty-four hours before the Event is scheduled to start.
4.4 If you regret the ticket purchase for any reason, you can request a refund up until 24 hours before the event is scheduled to start, by filling out this form.
After change:
4.1 If an Event is canceled and you have paid for a Ticket, we will automatically refund you the full price.
4.2 If an Event is postponed to a specific date, your Ticket will automatically apply to such later date but you can request a full refund.
4.3 You may request a full refund for any reason up until twenty-four hours before the Event is scheduled to start, by filling out this form.
4.4 REMOVED

5. Rules of Conduct

Before change:
5.1 You agree and warrant that you will not:
• alter, change, copy, reproduce, record, transfer, perform, display, transmit or make available any part of the Service to the public (including but not limited to displaying an Event at private gatherings or in bars, restaurants and other public places) or otherwise use the Service in any way that is not explicitly permitted under the Terms or applicable law, or otherwise constitutes an infringement of any part of the Service;
• bypass any security measures, engage in any systematic reading or listening, use any kind of software or device to “crawl” or spider any part of the Service, reverse engineer (or similar actions) any aspect of the Service to access source codes, algorithms and similar, or otherwise interfere with the security or functionality of the Service;
• use the Service for commercial purposes, for example by selling, reselling or sublicensing any part of the Service or by publishing on the Site announcements or advertisement of products or services, marketing campaigns, contests, lottery or pyramid schemes;
• remove or alter any copyright notices or similar that is included in any part of the Service;
• collect information about other users of the Service for example for the purpose of sending spam or junk mails or selling such information;
• pretend to be someone else when purchasing Tickets, viewing Events or otherwise using the Service.
5.2 When using the Service, for example viewing and participating in Events (including public chats), you warrant and agree that you will not publish or otherwise make available anything that:
• is false, misleading, harassing, offensive, inappropriate, repulsive or contains pornographic or threatening content;
• constitutes illegal activity or incitement or otherwise violates the rights of others, including but not limited to intellectual property rights and privacy rights;
• contains spam, viruses, corrupted data, malicious software or other programs that may harm computers or other property;
• in our discretion, contravenes the content or purposes of the Terms.
After change:
5.1 You agree and warrant that you will not:
• alter, change, copy, reproduce, record, transfer, perform, display, transmit or make available any part of the Service to the public (including but not limited to displaying an Event at private gatherings or in bars, restaurants and other public places) or otherwise use the Service in any way that is not explicitly permitted under the Terms or applicable law, or otherwise constitutes an infringement of any part of the Service;
• bypass any security measures, engage in any systematic reading or listening, use any kind of software or device to “crawl” or spider any part of the Service, reverse engineer (or similar actions) any aspect of the Service to access source codes, algorithms and similar, or otherwise interfere with the security or functionality of the Service;
• use the Service for commercial purposes, for example by selling, reselling or sublicensing any part of the Service or by publishing on the Site announcements or advertisement of products or services, marketing campaigns, contests, lottery or pyramid schemes;
• remove or alter any copyright notices or similar that is included in any part of the Service;
• collect information about other users of the Service for example for the purpose of sending spam or junk mails or selling such information;
5.2 When using the Service, for example viewing and participating in Events (including public chats), you warrant and agree that you will not publish or otherwise make available anything that:
• is false, misleading, harassing, offensive, inappropriate or contains pornographic or threatening content;
• constitutes illegal activity or incitement or otherwise violates the rights of others, including but not limited to intellectual property rights and privacy rights;
• contains spam, viruses, corrupted data, malicious software or other programs that may harm computers or other property;
• in our discretion, contravenes the content or purpose of the Terms.

6. Intellectual Property Rights

Before change:
6.2 By purchasing a Ticket, Doors only grants you a license to watch a specific Event. You understand and agree that when you purchase Tickets or otherwise use the Service you are not acquiring any ownership or other interest of the rights and material included in the Service.
After change:
6.2 By acquiring a Ticket, Doors only grants you a license to watch a specific Event. You understand and agree that when you acquire a Ticket or otherwise use the Service you are not obtaining any ownership or other interest of the rights and material included in the Service.

7. Disclaimer of Warranties

Before change:
7.1 You understand and agree that all Events are only accessible live at the time of the actual performance. Therefore, it is not possible to watch any Events afterwards. A purchased Ticket will only give you access to the Event on a specific date, and Tickets for Events which you have missed will not be refunded or renewed for a later date.
7.2 We will work hard to ensure that the Site and other parts of the Service are available and operational. However, without prejudice to your rights pursuant to applicable mandatory consumers laws, you understand and agree that the Site, the Events and all other parts of the Service are provided “as is”. This means that we do not warrant:
• that the result of using the Service will meet your expectations or requirements;
• that the performance and features in relation to a specific Event will be identical to the performances and features in relation to other Events or that are generally displayed on the Site or, for example in demos or samples; or
• that the Service will always function without any errors or defaults.
7.3 We take no responsibility for the performance of your hardware, software and network connection. Our ability to provide you with the Service depends on whether your viewing device and system meet the applicable minimum technical requirements (which can be found here). All Events are streamed using adaptive bitrate (ABR) which means that the quality of the video will depend on your individual network connection. In the event that you are dissatisfied with the Service due to errors or defaults, you understand and agree that you have to cooperate with us, to the extent reasonably possible and necessary, to determine whether your hardware, software and/or network connection is the cause of such errors or defaults.
After change:
7.1 You understand and agree that all Events are only accessible live at the time of the scheduled Event. It is not possible to watch any Events afterwards. A Ticket will only give you access to the Event on a specific date and time, and Tickets for Events which you have missed will not be refunded or renewed for a later date.
7.2 We will work hard to ensure that the Site and other parts of the Service are available and operational. However, without prejudice to your rights pursuant to applicable mandatory consumers laws, you understand and agree that the Site, the Events and all other parts of the Service are provided “as is”. This means that we do not warrant:
• that the result of using the Service will meet your expectations or requirements;
• that the features in relation to a specific Event will be identical to the features in relation to other Events or that are generally displayed on the Site or, for example in demos or samples; or
• that the Service will always function without any errors or defaults.
7.3 We take no responsibility for the performance of your hardware, software and network connection. Our ability to provide you with the Service depends on whether your viewing device and system meet the applicable minimum technical requirements (which can be found here). All Events are streamed using adaptive bitrate (ABR) which means that the quality of the video will depend on your individual network connection. If you are dissatisfied with the Service due to errors or faults, you understand and agree that you have to cooperate with us, to the extent reasonably possible and necessary, to determine whether your hardware, software and/or network connection is the cause of such errors or faults.

8. Limitations of Liability

Before change:
8.2 You understand and agree that the Events will include artistic performances and that we have no responsibility with respect to the content or quality of the performances, except providing the livestream of the performance.
8.3 We are not responsible for the actions or information of third parties, including performers or the livestream audience, and you release us from any claims and damages in connection with any claim you have against any such third parties.
After change:
8.2 You understand and agree that the Events will include artistic performances and that we have no responsibility with respect to the content or quality of the performances, except providing the stream of the performance.
8.3 We are not responsible for the actions or information of third parties, including performers or the stream audience, and you release us from any claims and damages in connection with any claim you have against any such third parties.

10. Termination of the Service

Before change:
10.1 We reserve the right to cancel any purchases made by you, as well as suspending your access to public chats during Events, with immediate effect, if you violate the rules of conduct or otherwise breach your obligations under the Terms, including but not limited to providing us with incorrect personal information or purchasing Tickets for commercial purposes.
10.2 In the event that a purchase is cancelled as a result of a breach by you of the Terms, we reserve the right to not refund amounts that you have already paid, to the fullest extent permitted by law.
After change:
10.1 We reserve the right to revoke any Tickets you acquired, as well as suspending your access to public chats during Events, with immediate effect, if you violate the rules of conduct or otherwise breach your obligations under the Terms, including but not limited to providing us with incorrect personal information or acquiring Tickets for commercial purposes.
10.2 In the event that a Ticket is canceled as a result of a breach by you of the Terms, we reserve the right to not refund amounts that you have already paid, to the fullest extent permitted by law.

13. Complaints

Before change:
13.1 Please contact our support ([email protected]) if you are dissatisfied with the Service. If we are unable to find a solution, you can turn to your local consumer ombudsman or the European Union web-based platform for online dispute resolution (website: http://ec.europa.eu/consumers/odr). In Sweden, you may turn directly to the Swedish National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden – ARN) (email: [email protected]).
After change:
13.1 Please contact our support ([email protected]) if you are dissatisfied with the Service. If we are unable to find a solution, you can contact your local consumer ombudsman or the European Union web-based platform for online dispute resolution (website: http://ec.europa.eu/consumers/odr). In Sweden, you may directly contact the Swedish National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden – ARN) (email: [email protected]).
18 August 2021

Address

Before change:
Kungstensgatan 21 A, 113 57 Stockholm, Sweden
After change:
Brahegatan 9, 3rd floor, SE-114 37 Stockholm, Sweden
22 June 2021

4. Refund Policy

Before change:
4.4 If you want to request a refund you can either contact our support ([email protected]) or use the standard withdrawal form available in Swedish on the Swedish Consumer Agency’s website.
After change:
4.4 If you regret the ticket purchase for any reason, you can request a refund up until 24 hours before the event is scheduled to start, by filling out this form.