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Setting up an event

 

When setting up your first event at Doors you may have questions like these.
If you want to speak directly to someone in the Support team, click the button to chat with us.

Once signed up and signed in, start by adding an artist profile. You can supply some information about the artist such as an artist image, biography, Spotify and social media links. Once you’ve done that, simply click "Add new event" and fill in a few details about your event.

The event will stay in draft until you choose to publish it and start selling tickets.

Before you can publish any event the artist profile needs to be verified. This typically takes one business day.

Basic details
– Name of the event
– Location, from where the event is broadcasted
– Date, starting time and timezone
– URL slug (the event page will be available at doors.live/e/your-event-slug)

Text content
– Lead (a shorter event description)
– Description (a longer text that could include a bio of the artist for example)

Media content
– Cover image (square 1080x1080px)
– OG/Ticket email image (1200x630px)

There may be instances in which you may need additional members of your team to help with the broadcast or production. This could be a livestream producer overseeing the Control room, having someone to moderate the audience chat or an additional administrator to help manage all event matters.

To add a new team member to your account, head to the main homepage by logging into your account or by clicking the Doors icon on the top left corner. Click Team then add the email address, name and choose the role this new team member will take on. When this team member receives their invite and login they will then have access to the functions you have selected for them i.e. if you invite someone as a Moderator they will only have access to the Moderation tool.

Please note that only other Admins can add additional team members. If you need any help with managing the members of your team (such as removal or changing role please get in touch with us).

Start by selecting a "master currency" for your event. This is the currency you’ll be paid in and also forms the base for any currency conversion.

Then set the ticket price, in your master currency. This is the price that ticket buyers will pay.

At your broadcast location you need a stable ethernet connection. WiFi isn’t recommended. The connection speed to the Internet needs to be at least 25 Mbps, but for the best results possible we recommend above 100 Mbps.
Make sure that you test your connection well before the event with a service such as speedtest.net.

When signed in to Doors you’ll see the "Control room" for each event. This is where to find instructions for streaming video preview. You can test your stream at any point to make sure everything is working as expected.

When signed in to Doors, you can manage everything about your event via Event info.
Please note, a reschedule is required if you need to change the date, start time or timezone of a published event as anyone who has already bought a ticket needs to be informed.