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Event day


Here are some questions you may have on the day of your event.
If you want to speak directly to someone in the Support team, click the button to chat with us.

The livestream itself is set up and terminated via the hardware/software used to send the RTMPS signal to our ingest servers. You will find the unique streaming instructions and details in the "Control room" for each event.

When the show is ready to begin, the audience experience is controlled within the Control room. A button switches the audience experience from the "Buildup" to "Live".
When the show is over, this same button will allow you to switch from "Live" to the post-show state "Reverb."

Inside Doors, your broadcast technician can access streaming instructions and see a preview of the live video stream via the "Control room".

Always test the livestream a few hours before the event is scheduled to start to make sure everything is working as it should.

Start the livestream from your device at least 30 minutes before the event is scheduled to start and let it run. Any ticket holders opening the Venue at this time will see the Upcoming page.

The Venue opens to the audience by default 15 minutes before the event is scheduled to start – the "Buildup." You can select a longer or shorter Buildup period via the "Venue info" page.
Your moderator(s) should be signed in to Doors and ready to manage the chat and reactions. Your stream should be stable and ready to go.

Once you have entered Reverb (the post show state) make sure that the livestream continues to run for at least 5 minutes after leaving the 'Live' state. After 60 minutes in the post-show state, 'Reverb', the event will be closed.

The moderation tool is where you can oversee the audience interactions. You need to create at least one channel for the chat to be open to the audience and you can do so by clicking 'Create channel'.
As the account holder, it’s up to you to invite a moderator, or multiple moderators, for larger events.
Read more on moderation here.

Your broadcast technician should closely follow the "Control room" throughout the event. The streaming log will indicate when something is wrong with the stream itself, so your technician can fix the problem.

Support staff from Doors can be reached at [email protected].