Getting started

Event day

 

Here are some questions you may have on the day of your event.
If you want to speak directly to someone, please reach out to our Creator Services team.

What are your advised guidelines for event day?

In the "control room" inside Doors, your broadcast technician can access streaming instructions and see a preview of the live videostream.

Always test the livestream a few hours before the event is scheduled to start.

Start the livestream at least 30 minutes before the event is scheduled to start and let it run.

The online venue opens to the audience 15 minutes before the event is scheduled to start – "the buildup." Your chat moderator(s) should be signed in to Doors and ready by then.

A button in the "control room" switches the audience experience from "buildup" to "live." And when the show is over, from "live" to the post-live state "reverb."

Make sure that the livestream is running for at least 5 minutes after leaving the "live" state.

Who moderates the chat?

Doors has moderation tools built into every event. As the account holder, it’s up to you to invite a moderator, or multiple moderators for larger events.

How do I start and end the live video stream?

The livestream itself is started and terminated via the hardware/software used to send the RTMPS signal to our ingest servers. You will find streaming instructions and details in the "control room" for each event inside Doors.

A button in the "control room" switches the audience experience from "buildup" to "live." And when the show is over, from "live" to the post live state "reverb."

I’m having difficulties mid-stream, who do I contact for support?

Your broadcast technician should closely follow the "control room" throughout the event. The streaming logs there will indicate when something is wrong with the stream itself, so your technician can fix the problem.

Support staff from Doors can be reached at [email protected].