Privacy Policy

Last updated: 16 January 2024
Data controller: Live Doors AB
Registration number: 559261-6717
Address: Klarabergsgatan 60, 4rd floor, SE-111 21 Stockholm, Sweden
Contact email: [email protected]

1. How we respect your privacy

When you use our website and service we work hard to protect your information. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

This website and our services are not directed toward children (as defined by local law) nor do we knowingly collect information from children (as defined by local law) without parental consent except where in compliance with applicable laws.

2. What personal data we collect and why

Types of personal data

• Name

• Email address

• Country

• Forms filled out on the website

• Correspondence with you by phone or email

• Orders for tickets placed, codes, vouchers or other forms of access placed (“order”)

• Your interaction on the website, such as participation in live chats or other social media functions, sending and receiving messages with others, and creating and sharing content

• Reporting a problem

• Requesting support

• Technical data, such as, IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

• Data about your visits on our website (clickstream, date, time etc)

• Data about page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page

• Information about your devices, device identifiers, and from which devices you visit our website and make use of the service, which may include mobile network information (including phone number), IP address, language and time zone, operating system, hardware version, device locations (including country specific geographic locations)

Source, purpose and legal basis

We collect information in different ways. Some information is collected directly from you, such as your name and contact information. Other types of information are collected from you passively, via tracking tools such as cookies and web beacons. We also collect information about you from third parties, such as Stripe, our payment processing platform.

We use your personal data for the following purposes:

1) Providing our services. We may use some or all of your personal data for the purpose of administering and performing the agreement with you, for example orders and giving you access to the livestream events;

2) Promoting our services. We may use your personal data, such as your name, email address and country, for marketing purposes on the legal basis of our legitimate interest to promote our services;

3) Developing our services. We may use your personal data for internal research and service development purposes as well as for historical reference on the legal basis of our legitimate interest to develop our services as well as to keep historical references to see trends over time;

4) Sharing data with third parties for direct marketing purposes. We may share your personal data, such as your name and email address, with Business Partners in relation to the promotion of events for which you have made an order for the purpose of further interaction with the artist or their representatives, on the legal basis of your consent; and

5) Direct marketing by us. We may use your personal data, such as your name and email address, for direct marketing purposes in relation to events for which you have made an order as well as for the purpose of providing you with information about upcoming events, on the legal basis of your consent.

About our balance of interest assessment

When we state above that we rely on our legitimate interests as a legal basis for our processing of personal data, we have made a so-called legitimate interest assessment. That is a balance of interest assessment through which we have determined that our legitimate interests for the processing outweighs your interests and rights not to have your personal data processed. Please contact us if you want more information on how we have made this assessment.

Transfers of your personal data outside the European Economic Area

Our sharing of your personal data in accordance with this Privacy Policy may involve transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA we ensure a similar degree of protection is afforded to it. As a safeguard, we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. In addition to this, we will implement requirements and safeguards that may be required by law.

You may be entitled, in accordance with applicable law, to request a copy of relevant safeguards implemented. Please contact us at [email protected] for any questions in this regard.

3. Who we share your personal data with

We may share your personal data with our affiliates and with selected third parties:

Doors’ affiliates and group companies

Stripe (payment processing platform), Amazon Web Services (live streaming solution), Intercom (shared inbox for [email protected] and support chat), SendGrid (ticket confirmation platform and newsletter function)

Artists and their representatives (such as management, agents, promoters and record labels), as well as brand partners and other relevant businesses.

Any tentative third-party buyer of our business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

All or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

To any other third party where lawful.

6. Your privacy rights

You have many rights regarding your personal data. Read more about them below. If you would like to exercise them or learn more about them, feel free to contact us. You can find contact details at the top and end of this Privacy Policy. Please note that some of the rights may not be applicable to you.

You have the right to obtain confirmation as to whether or not we process your personal data, and, if we do, request access to your personal data as well as information in relation to our processing. If you have any questions or would like to learn more about what personal data we process, you are always welcome to contact us and we will provide you with further information

If you believe we store incorrect personal data, such as misspelt or previous name or address, you can ask us to correct this

You have the right to request that we permanently erase your personal data from our records.

You have the right to restrict our processing activities in certain situations. This means we will continue to store your personal data, but we will temporarily stop any other processing. Why would you want to do this? For example, if you have asked us to fix incorrect personal data. In this situation you may want us to stop processing until the personal data is correct.

In certain situations, you have the right to ask us to send your personal data in digital form to you or directly to another controller.

You have the right to object to the processing of your personal data, even when we have a legitimate legal reason to process it. You can do this when we process your personal data on the basis of our legitimate interest, and you believe your personal interest outweighs ours. If you do not want us using your personal data for direct marketing purposes, including profiling, we will comply in any case.

In case the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before this withdrawal. Please note that all aspects of an initiated marketing campaign cannot be stopped once initiated upon a withdrawal of consent.

If you are not satisfied with the way we treat your personal data, you have the right to lodge a complaint against us to the relevant supervisory authority.

8. Changes to this Privacy Policy

Any material changes that we make to this Privacy Policy will be posted prior to the changes becoming effective.

9. Who to contact

If you have any questions about this Privacy Policy or our processing of personal data, feel free to contact us at [email protected].