← FAQ
Payments
How do I pay at Doors?
Through our global partnership with Stripe, we accept all major debit and credit cards, as well as Apple Pay or Google Pay
/f/87173/915x102/7ab268f529/icon_payment-methods.png){kind=icon}
Can I get a refund?
If an event is canceled, we’ll automatically refund everyone who bought a ticket.
If you regret your ticket purchase for any reason, you can request a refund up to 24 hours before the event is scheduled to start, by filling out this form.
Is the payment secure?
All payments are securely handled by Stripe. No payment information is stored or processed by Doors. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Read more about payment security at stripe.com
Do I need to confirm my card payment?
Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.
Under this new regulation, specific types of low-risk payments may be exempted from Strong Customer Authentication. Payment providers like Stripe are able to request these exemptions when processing the payment.
The cardholder’s bank will then receive the request, assess the risk level of the transaction, and ultimately decide whether to approve the exemption or whether authentication is still necessary.
Transactions below €30 are considered “low value” and may be exempted from SCA.
/f/87173/320x320/f5839fd946/icon_tickets-merch.png){kind=icon}
/f/87173/320x320/d1c4a276c5/icon_merch.png){kind=icon}
/f/87173/320x320/6e0a82bc21/icon_payments.png){kind=icon}
/f/87173/320x320/c1ba4d9103/icon_watch.png){kind=icon}
/f/87173/320x321/a1fa267028/icon_watch-together.png){kind=icon}
Need more help?
If you can't find the answer to your question in any of the categories, feel free to reach out to our support team.