When is merchandise available to buy?

Merchandise is available to buy on a per-event basis. Ultimately, it's the decision of the artist & event organizers to offer merchandise as part of the livestream experience.
If there is merchandise available to purchase, it will appear on the event page or at the checkout.

When will my order arrive?

Delivery times will differ depending on a number of things: where the merch is being sent from and delivered to, production times, the shipping courier, type of shipping, and the customs and excise agency in your country. It is therefore not possible to give an exact date of arrival for merchandise.
Merch is generally not shipped until the event is over and you will typically receive a shipping notification once the order has been sent. In some cases, tracking information may not be available.

Will I receive confirmation of my purchase and delivery?

Yes. When you make a purchase you will receive an email confirmation, including a link to your order summary. The order summary will show what you have purchased, the type of shipping and address details.

If delivery tracking is available, you will be able to track the order via this page (in some cases, tracking information may not be available).
Please be aware that merchandise is generally not shipped until the event is over. 

When the order arrives, will there be import duties?

It depends on where you want the order shipped to and where it was sent from – which will vary for different events.
Please note that any import duties, taxes, and charges are not included in the item price or shipping cost.
You are responsible for the payment of any import duties and taxes. We have no control over these charges and cannot predict the amount charged. We cannot reimburse you for these charges; please contact your local customs office for further information before placing an order.

Who can I contact about my order?

You can contact our customer service department, [email protected]

Need more help?

If you can't find the answer to your question in any of the categories, feel free to reach out to our support team.