FAQ

These are some frequently asked questions regarding our audience experience.

If you can't find the answer you're looking for, please contact [email protected].

Buying tickets

Through our global partnership with Stripe we accept all major debit and credit cards, as well as Apple Pay or Google Pay, for payments.

All payments are securely handled by Stripe. No payment information is stored or processed by Doors. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Read more about payment security at stripe.com

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

Under this new regulation, specific types of low-risk payments may be exempted from Strong Customer Authentication. Payment providers like Stripe are able to request these exemptions when processing the payment. The cardholder’s bank will then receive the request, assess the risk level of the transaction, and ultimately decide whether to approve the exemption or whether authentication is still necessary.

Transactions below €30 are considered “low value” and may be exempted from SCA.

No. No account necessary so buying a ticket couldn't be easier.
After entering your details at the checkout stage you'll receive all the information you need to watch the event.

Once you have paid, you'll receive a ticket link that will open the digital venue. Tickets are also sent to the email address you enter at the checkout stage.
If you cannot find it in your inbox, please check your spam/junk folder. If you still can't find your ticket after this, please contact [email protected]

If an event is canceled, we’ll automatically refund everyone who bought a ticket.

If you regret the ticket purchase for any reason, you can request a refund up until 24 hours before the event is scheduled to start, by filling out this form.

After VAT and copyright fees the artist get 70% of the revenue and Doors keep 30%.

Watch events

All events at Doors are digital live broadcasts. Enjoyed on your preferred device from the location of your choice.

All events are broadcasted at doors.live. You watch the event via your web or mobile browser. When you buy a ticket you'll receive a link that will allow you to access the digital venue in order to watch the show. You'll also receive an email to your inbox containing all event information and the link once again.

Tickets bought from doors.live are for the livestream event only. The artist or event could be broadcasting live from a venue or a studio, for example. The event page will inform you on where the livestream is being broadcast from and the time it takes place in your timezone.

Yes, if you have an Apple TV or Chromecast, along with a compatible smartphone or computer you can cast it to your TV screen. You can also watch the livestream on a computer, smartphone or tablet.

How to watch a Doors event on your connected TV

No, all events at Doors are live and live only.

All our streams use adaptive bitrate (ABR) – so the quality of the video will depend on your connection speed. In good conditions you will be able to enjoy full HD 1080p video with great quality (a bitrate of 8.5 Mbps).

Windows

– Chrome (current and most recent prior version)
– Firefox (current and most recent prior version)
– Edge (Windows 8.1 and later with version 44.0 and later)

MacOS

– Chrome (current and most recent prior version)
– Firefox (current and most recent prior version)
– Safari (current and most recent prior version)


Supported mobile browsers are:

iOS

– Safari (current and most recent prior version)
– Chrome for iOS (current and most recent prior version)

Android

– Chrome for Android (current and most recent prior version)

For further information, please read our technical requirements.

Watch together

It's always special to share an experience with a friend. That's why Doors events can be watched with others - even if you're not together in person.

When you buy a ticket we create an audience group for you and your friends. You'll receive a unique event link after the purchase is made. Copy and send the link to your friends, so that when they buy their tickets they are added to your audience group. Then during the show you'll be able to chat and interact with each other in your own private group.

Your desired event may offer the possibility of purchasing multiple tickets so that you can easily watch with others. In some cases savings and discounts may be available when purchasing more than one ticket. Check the event page information if ticket offers are available for the event you'd like to watch.

After purchasing a multiple ticket bundle, you will receive your individual ticket links which can be shared with your audience group.

Merchandise

Merchandise is available to buy on a per-event basis. Ultimately it is the decision of the artist & event organizers to offer merchandise as part of the livestream experience. If there is merchandise available to purchase, it will be possible to buy a piece on the event page or within the ticket checkout.

Delivery times will differ depending on where the merchandise is being sent from and where to, production times, the shipping courier / local postal services, type of shipping and border customs in the destination of the order.

When you order a piece of merchandise, the event page should have information on the type of shipping (first class, tracked, etc) and the date when merchandise could be shipped from. In some cases, tracking information may or may not be available.

In this first instance, Doors can be contacted at [email protected] for any questions regarding an order.