FAQ

These are some frequently asked questions regarding our audience experience.

If you can't find the answer you're looking for, please contact [email protected].

Buying tickets

How do I pay for a ticket?

Through our global partnership with Stripe we accept all major debit and credit cards for payments.

Is the payment secure?

All payments are securely handled by Stripe. No payment information is stored or processed by Doors. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Read more about payment security at stripe.com

Do I need to confirm my card payment? (SCA)

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

Under this new regulation, specific types of low-risk payments may be exempted from Strong Customer Authentication. Payment providers like Stripe are able to request these exemptions when processing the payment. The cardholder’s bank will then receive the request, assess the risk level of the transaction, and ultimately decide whether to approve the exemption or whether authentication is still necessary.

Transactions below €30 are considered “low value” and may be exempted from SCA.

Where do I find my ticket?

Tickets are sent to the email you enter in the checkout. If you do not see it in your inbox, please check your spam/junk folder. If you still can't find your ticket, please contact [email protected].

Do I need an account to buy a ticket?

No, buying a ticket couldn't be easier. After entering your details in the checkout you'll receive an email with everything you need.

Can I get a refund?

If an event gets canceled, we’ll automatically refund everyone who bought a ticket.

If you regret the ticket purchase for any reason, you can request a refund up until 24 hours before the event is scheduled to start, by filling out this form.

Where does the money go?

After VAT and copyright fees the artist get 70% of the revenue and Doors keep 30%.

Watch events

All events at Doors are digital live broadcasts. Enjoyed on your preferred device from the location of your choice.

Where do I watch the live-streamed event?

All events are broadcasted at doors.live. You watch the event via your web browser. In the email you receive when you buy a ticket, you'll find a link to the digital venue where the event occur.

Can I watch the event on my TV?

Yes, if you have an Apple TV or Chromecast, along with a compatible smartphone or computer you can cast it to your TV screen. You can also watch the livestream on a computer, smartphone or tablet.

See the guide How to watch a Doors event on your connected TV

I missed an event. Can I watch it later?

No, all events at Doors are live and live only.

What's the video quality like?

All our streams use adaptive bitrate (ABR) – so the quality of the video will depend on your connection speed. In good conditions you will be able to enjoy full HD 1080p video with great quality (a bitrate of 8.5 Mbps).

In which web browsers can I watch the livetream?

Windows

– Chrome (current and most recent prior version)
– Firefox (current and most recent prior version)
– Edge (Windows 8.1 and later with version 44.0 and later)

MacOS

– Chrome (current and most recent prior version)
– Firefox (current and most recent prior version)
– Safari (current and most recent prior version)


Supported mobile browsers are:

iOS

– Safari (current and most recent prior version)
– Chrome for iOS (current and most recent prior version)

Android

– Chrome for Android (current and most recent prior version)

Please read our technical requirements.